At Pizza Slize, we strive to deliver the best quality food to our customers. We prepare every order with care and attention to ensure your satisfaction. However, we understand that issues may occasionally arise. This Return and Refund Policy outlines our guidelines for handling returns and refunds.

1. No Returns and Refunds

Due to the nature of our products, we do not accept returns or offer refunds for any orders once they have been delivered. All sales are final.

2. Exceptions for Damaged or Faulty Food

We will provide a refund or replacement under the following circumstances:

a. Damaged Food: If you receive food that is damaged during delivery, please contact us immediately.

b. Faulty Food: If you receive food that is not what you ordered or is inedible due to a fault in preparation, please contact us immediately.

3. How to Report an Issue

To report an issue with your order, please follow these steps:

1. Contact us within 24 hours of receiving your order.
2. Provide your order number, a description of the issue, and photographic evidence of the damaged or faulty food.
3. Our customer service team will review your request and respond within 48 hours.

4. Resolution Options

If your claim is approved, we will offer one of the following resolutions:

• Replacement of the damaged or faulty item(s) at no additional cost to you.
• A refund for the damaged or faulty item(s) to your original payment method.

5. Refund Processing Time

If a refund is issued, it may take up to 14 working days for the refund to be processed and appear in your account, depending on your payment method and financial institution.

6. Contact Us

For any questions or to report an issue, please contact us at:

Pizza Slize
[email protected]

Thank you for choosing Pizza Slize. We appreciate your understanding and cooperation.